e-business is a lot more than on-line selling (e-commerce).
The internet can be used to facilitate almost every aspect of business life:
With today's technology messages, documents, video shots, whole project folders can be delivered to the other side of the world in seconds and can be worked on simultaneously by multi-locational collaborative teams.
On-line business using a combination of interactive web sites, blogs, applications and email can help grow new market sectors and keep your existing customers happy with high service levels.
However, to be successful it is important that your in-house systems and staff are set up to cope. Some managers fear that if they advertise with a web site they would not be able to cope with the increased enquiries and that could jeopardise existing business. Others think that an e-commerce site will somehow manage itself and bring in new business without any additional effort.
These attitudes are symptomatic of out-of date or poorly implemented systems. When considering setting up a web site businesses should also consider their in-house systems and networks. The main issues are:
To achieve this you need a reliable solid network with integrated communications and business applications in addition to an on-line web site, and you need adequate trained staff.